Telecalling Services
Scalable, compliant, and multilingual telecalling operations managing early to late-stage recovery buckets with high conversion rates.
CAPABILITIES
Core Expertise
Multilingual Capabilities
Trained agents fluent in Hindi, English, and regional languages ensuring clear and effective borrower communication.
- Regional Language Experts
- Cultural Empathy
- Clear Communication
High-Volume Dialing
Advanced predictive dialers managing over 50,000+ calls per month to maximize contact rates.
- Predictive Dialing
- Maximum Contact Rate
- Zero Abandonment Goals
Scripted Negotiation
Behavioral scripts designed to de-escalate tension and secure firm Promise-To-Pay (PTP) commitments.
- PTP Securing
- Objection Handling
- Empathy-Driven Scripts
100% Call Recording
Every single interaction is recorded, archived, and randomly audited to ensure absolute RBI compliance.
- Compliance Audits
- Quality Assurance
- Dispute Resolution Evidence
HAVE QUESTIONS?
Frequently Asked Questions
Yes, 100%. We strictly adhere to RBI guidelines and the Fair Practices Code. All our agents undergo DRA training.
We use enterprise-grade encryption and secure CRM systems. Client data is never shared or stored unencrypted.
Yes, we have an extensive network of field agents and telecallers covering all major tier 1, 2, and 3 cities across India.
Ready to Accelerate Recovery?
Partner with BN Singh Associates for compliant and results-driven financial services.