Grievance Redressal

Grievance Redressal Policy

BN Singh Associates is committed to respectful communication, transparent handling of concerns, and timely resolution of complaints raised by clients, borrowers, or stakeholders.

Company BN Singh Associates
Contact 8651283998
Email bnfncon@gmail.com
01

How to Raise a Grievance

  • Send your complaint with name, phone number, reference details, and a clear description of the issue to bnfncon@gmail.com.
  • You may also call 8651283998 for assistance or visit our office at Lower Chutia, Samlong, Chutia, Ranchi, Jharkhand 834011.
  • Please include supporting documents, call details, employee name, case reference, or screenshots wherever applicable.
02

Acknowledgement & Review

  • Every grievance is reviewed by the concerned team and recorded for follow-up.
  • We aim to acknowledge complaints promptly and route them to the appropriate internal authority.
  • Sensitive complaints involving conduct, communication, or field activity are prioritized for urgent review.
03

Resolution Process

  • The team verifies facts, checks records, speaks with relevant personnel, and evaluates available documents.
  • Corrective action may include clarification, communication review, process correction, staff counselling, or escalation to management.
  • The complainant is informed of the response or next steps through phone or email wherever contact details are available.
04

Escalation & Compliance

  • Unresolved or serious matters may be escalated to senior management for final review.
  • All recovery-related communication is expected to follow applicable legal, regulatory, and ethical standards.
  • BN Singh Associates maintains records of grievances for audit, compliance, and service-improvement purposes.